Shipping policy

Last Updated: June 8, 2026

Thank you for choosing Botanics House. We are dedicated to delivering our artisanal, hand-tied floral arrangements safely and swiftly to your doorstep. Because our products feature intricate crafting and premium layered wrapping, we treat every package with the utmost care.

Below you will find the details of our shipping methods, rates, delivery timelines, and handling policies.

1. SHIPPING REGIONS & EXCLUSIONS

Delivery Regions

We proudly offer shipping to the following major international markets:

  • North America: United States, Canada

  • Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands

  • Oceania: Australia, New Zealand

Excluded Countries & Territories

Please note that we currently DO NOT ship to the following areas due to strict botanical import regulations or high carrier risk:

  • Excluded Regions: Africa, Central and South America, the Middle East, Russia, and Ukraine.

  • Domestic Restrictions: For the United States, we cannot ship to P.O. Boxes, APO/FPO addresses, or US Territories (including Puerto Rico, Guam, US Virgin Islands, American Samoa, and Northern Mariana Islands).

2. SHIPPING METHODS, RATES & DELIVERY TIMELINES

We partner with premium global logistics networks to ensure your bouquet arrives in pristine condition. All orders require a 1 to 3 business day processing time for artisan hand-crafting and quality check before shipment.

We offer two clear tiers of trackable shipping services:

Shipping Method Estimated Delivery Time Shipping Fee
Standard Secure Shipping 7 - 12 Business Days $4.99 (FREE on orders over $59)
Expedited Air Delivery 3 - 5 Business Days $14.99

Note: "Business days" exclude weekends and official public holidays. Delivery times are estimates and may vary slightly due to seasonal high volumes (e.g., Mother's Day, Valentine's Day, Black Friday) or local customs clearance.

3. ORDER TRACKING

Once your order has been carefully packaged and handed over to our carrier, you will receive an automated shipping confirmation email from care@botanicshouse.com.

  • This email will contain your unique tracking number and a direct link to track your bouquet's journey in real-time.

  • Please allow 24–48 hours for the tracking information to update on the logistics network system.

4. RESPONSIBILITY FOR LOST OR DAMAGED PACKAGES

We take full pride in our secure transit packaging, which is engineered to protect every delicate rose and baby's breath petal. However, we have a strict and fair policy regarding unexpected shipping anomalies:

Responsibility for Lost Packages

  • In-Transit Loss: If a package is officially confirmed as lost in transit by our shipping carriers (i.e., tracking updates stop completely for more than 20 business days prior to reaching your local facility), Botanics House takes full responsibility. We will issue a 100% full refund or ship an immediate replacement at no cost to you.

  • Inaccurate Address Errors: Botanics House is NOT responsible for packages that fail to deliver because the customer provided incorrect or incomplete shipping information during checkout. Please double-check your First and Last Name, apartment number, and zip code.

  • Delivered But Missing: If the tracking information states that the package has been successfully "Delivered" to your address, but you cannot find it, our legal liability ends. We advise checking with family members, neighbors, or your local post office. We will gladly provide shipping manifests to assist you in filing a claim with the carrier.

Responsibility for Damaged Packages

  • If the outer box or the internal floral arrangement arrives significantly crushed or broken due to rough transit handling, Botanics House takes responsibility.

  • To file a claim, please follow our Return Policy: Email care@botanicshouse.com within 48 hours of delivery with clear photographs of the damaged product and the outer shipping label. We will process an expedited replacement or a full refund upon verification.

5. CUSTOMS, DUTIES, AND TAXES

For our major delivery regions (including the US and UK), standard import duties and clearance fees are typically pre-arranged and included in your shipping costs. However, any unexpected local custom fees, tariffs, or import taxes levied by your destination country are the sole responsibility of the customer.